The Customer Support Specialist at KnW Technology Consulting serves as the primary point of contact for clients, founders, and program participants, delivering responsive, professional, and empathetic assistance across all KnW services. This role ensures seamless user experiences for Startup Factory Program (SFP) founders, KnW Venture X participants, and enterprise clients engaging with virtual C-level executives (vCIO, vCTO, vCDO, vCMO) and Industry 4.0/5.0 advisors.
Key responsibilities include handling inquiries via chat, email, phone, and integrated platforms like Jotform AI agents; troubleshooting access issues; guiding users through onboarding and channel navigation; scheduling 1:1 consultations; collecting feedback; and escalating technical or strategic questions to the appropriate virtual experts.
With deep knowledge of KnW’s offerings, the specialist proactively anticipates needs, provides clear documentation, resolves issues swiftly, and maintains high satisfaction levels. Acting as the voice of the customer, they contribute valuable insights to improve services, ensuring every interaction reinforces KnW’s commitment to exceptional support and client success.
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